Summer is the peak season for crawfish consumption, and many merchants attract customers with promotional terms such as "99 yuan 3 pounds" and "buy 2 pounds for 1 pound." Recently, some consumers have reported that some crawfish packages include the weight of side dishes, soup juices and dressings in the weight, and do not significantly clarify whether the "three-kilogram shrimp" is the net weight of shrimp meat or "three kilograms with soup and box," which misleads consumers and violates their legitimate rights and interests. The Chengdu Municipal Committee for Consumers and the Municipal Market Regulatory Bureau remind the general consumers to increase their awareness of prevention, consume rationally, and protect their rights in accordance with the law.

　　PART 01

Common Consumption Traps

(1) Confusion between the concept of net weight and gross weight. Some takeaway merchants advertise "three pounds of crawfish," but fail to mention in small print on the detail page that the package weight includes side dishes, soup juices and dressings, deliberately misleading consumers, confusing the total weight with the net weight of shrimp meat, and violating consumers' right to know.

(ii) blurring the raw and cooked weight standard. Offline stores generally label "raw shrimp 3 pounds," but they do not inform consumers in advance about the reduction of cooking ingredients, advertise the weight of raw shrimp, deliver cooked shrimp, and later justify cooking losses on the grounds of cooking loss, and mislead consumers to consume.

(3) Hidden restrictions on low-price marketing. Many low-price special packages set hidden conditions of use such as clump sum, limited time, and limited stores, and the promotional offers are difficult to realize normally. Some merchants also disguise increases in revenue by inflating the prices of side dishes and drinks, and disguise harm to consumers' rights.

　　PART 02

Consumption avoidance and rights tips

(1) verify consumption information in advance. When consumers shop online, they should carefully review the product details to confirm whether the labeled weight is the "net weight" of shrimp meat or the total weight of the package, including packaging, side dishes, soup juices and dressings, and prioritize merchants with good reputations. When consuming offline table food, actively confirm the measurement standard to the merchant and keep the communication record.

(2) Retention of consumption certificates throughout the period. After receiving the takeaway, take screenshots of the order and the full picture of the goods in a timely manner, and weigh the shrimp meat separately and retain video credentials. If you have doubts about the weight of a table food consumption, you must verify the weight on-site, and you must not trust the merchant's verbal promises.

(3) Respect for human rights in accordance with laws and regulations. In the course of consumption, if a merchant falsely advertises or lacks weight or other illegal activities, it may be dealt with in consultation with the merchant first. If the consultation is fruitless, based on evidence such as payment records, order screenshots, and weighing certificates, call the 12345 or 12315 hotline to report a complaint or report it to the affiliated Consumer Rights Commission organization to safeguard its legitimate rights and interests in accordance with the law.

　　PART 03

The industry makes a solemn reminder

In accordance with the relevant provisions of the Consumer Rights Protection Law of the People's Republic of China, operators should operate in good faith and abide by the law, disclose product information in a comprehensive, truthful and accurate manner, strictly prohibit false propaganda and misleading consumption, and strictly forbid measurement cheating or missing a pound or two.

At this point, the Chengdu Municipal Committee for Consumer Rights and the Chengdu Market Supervision Administration solemnly caution various catering businesses to strictly adhere to the bottom line of business, standardize price marking, Measured publicity and marketing campaigns should be used to eliminate irregularities such as low-price enticement, pyramid marketing, and over-weight pricing, consciously regulate business order, conduct business activities in good faith and compliance, proactively protect the legitimate rights and interests of consumers, and jointly create a safe, transparent and reassuring summer dining consumption environment.